We Are Making Some Changes To How We Look After Patients Due To Coronavirus

We are making some changes to how we look after patients because of the Coronavirus outbreak.

This is so that we can keep our patients and staff safe and healthy and make best use of our resources.

The changes are in keeping with the government’s approach to protecting people against Coronavirus by reducing contact to essential circumstances.

The main change is that we are reducing the need for patients to come into the practice by moving to telephone and video consultations where we can.  We are also making sure that you can get prescriptions without coming in.

Latest government advice on Coronavirus

If you or anyone in your household has a high temperature or a new and continuous cough, even if those symptoms are mild, you should all stay at home. Don’t go to your GP or hospital; instead go to www.nhs.uk/conditions/coronavirus-covid-19/ to check your symptoms and follow the specialist medical advice.

For medical help linked to Coronavirus you can also contact the NHS 111 online coronavirus service.

Only call 111 if you cannot get online.

If you need medical help for any reason, do not visit the GP surgery, pharmacy or hospital.

If you need help or advice not related to Coronavirus

  • for health information and advice, use the NHS website or our surgery website
  • for urgent medical help, use the NHS 111 online service – only call 111 if you’re unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance

Appointments

When you call to make an appointment with a GP or nurse we will first of all ask you to tell us why you need medical help. This will help us decide how best to help you.  Please do not contact the practice for medical help linked to Coronavirus. Follow the advice above.

We will initially arrange for a GP to call you back over the phone to assess your needs. If they can, the GP will provide you with advice there and then. If you need a further consultation, you will be that will be booked in for you.

Wherever possible, this consultation will be over the phone or by video if you have the equipment to be able to do this.

We are reviewing pre-booked appointments and may change these to a phone or video appointment if it is appropriate for us to do this, and of course we will let you know if we do change it.

We may offer you an appointment at the surgery but we will only do this if we think that you need to see or speak to a doctor or nurse in person, and we are sure that there is no risk to patients or staff.

Online services

In light of this new approach, appointments can’t be booked online any longer. But please do use other online services, including:

  • Ordering repeat prescriptions – please only order what you need
  • Checking your medical records

Repeat prescriptions

We aim to send all prescriptions, including repeat prescriptions, to your nominated pharmacy. If you haven’t nominated a pharmacy, we will leave the scripts for Rothschild House and Pitstone patients with Lloyds (branch next door to Rothschild House). For Markyate patients that collect scripts, these will be left with Markyate pharmacy on the High Street.

Berkhamsted and The New Surgery prescriptions will be sent through the electronic prescription service (EPS) to your nominated pharmacy. If you do not have a nominated pharmacy you can choose one online or ask your usual pharmacy to set this up for you.

Please allow 5 working days for your repeat prescription to be processed.

Home deliveries

Please be aware that we are delivering all medications for all our dispensing patients. This is being done by a Covid-19 support group worker; please allow 7-10 days for us to process receiving your repeat request to the delivery being received.