We Need You!
We represent all patients and we love your help!
Your feedback helps us maintain high standards of care within the Rothschild House Group surgeries and in the wider NHS services we all use. All patients have valuable feedback to share which can be done by emailing us email@example.com or by writing to us addressing the envelope to the PPG and leaving it at one of the surgeries’ receptions.
The Patient Participation Group [PPG] is independent but works in a close and positive partnership with the Rothschild House Surgery [RHS] Group. All its members are volunteers and RHS Group patients. The PPG speaks for patients, bringing their concerns and experiences forward to influence the way care is delivered. One of the GPs, usually Dr. Jon Hykin and a member of the Management Team attend PPG meetings. It is not a forum for individual complaints which are resolved by a robust separate process – see the complaints policy.
It is important that the PPG represents all patients of the RHS Group, so we have recruited some members from The New Surgery (TNS) which previously had no PPG. However, we need more members aged 20 to 45 years with young families to represent this group of patients.
We have set up a champion system where individual PPG members speak up for particular groups. So far we have been able to represent those with long term conditions, carers, the disabled and vulnerable and those with dementia.
The PPG also feeds into the wider NHS network in Dacorum and beyond providing patient voices and influencing the way services develop, particularly across borders into Buckinghamshire. We also played a part when the practice was inspected in 2017 by the Care Quality Commission (CQC).
First of all apologies for the delay in providing an update on our activities since our March newsletter. We are still interested in recruiting patients to join the Patient Participation Group (PPG) from all the surgeries operated by the Rothschild House Group, especially The New Surgery (TNS).This is an important resource we want to strengthen. Anyone with an interest in helping to support health services in our area, and ensuring the patients’ voice is heard, is welcome to contact us, either via email firstname.lastname@example.org or in writing care of one of the surgeries’ reception desks, marking the envelope for the attention of the Patient Participation Group. We are also keen to support patients in their use of health services across Herts, Bucks and Beds. However, please note we cannot take up individual complaints which should in the first instance be addressed to the organisation concerned. A number of our members have once again attended various meetings across our region to keep up with developments and report back. I’d like to thank them for making the commitment to represent the Patient Participation Group (PPG) at these meetings, which are often some distance from Tring.
The New Surgery (TNS)
The New Surgery has spare patient capacity and anyone considering registering with a Tring surgery for the first time should investigate the facilities which it can offer as an independent practice but with the backing of the Rothschild House Group. At the end of June new Extended Hours appointments across Dacorum are being introduced on Saturdays as an experiment. It is planned that The New Surgery will be one of the venues, staffed by GPs, some from Rothschild House Group. Watch for further information on the surgeries’ web sites and in waiting rooms but appointments will have to be booked by telephone not online.
Remember that Rothschild House Surgery patients (not The New Surgery) can also book appointments at Markyate and this is one of the options in the new online Patient Access system (see below).
New Patient Access Online System
If you are already registered to book appointments on line or order repeat prescriptions you may have noticed that the Patient Access system was updated in early June. Unfortunately this wasn’t a very smooth update and many users were unable to login for a couple of days. This system is a national one run by independent company EMIS, not the Rothschild House Group, who have no control over it other than as users themselves. Fortunately the initial bugs seem to have been straightened out, although some screens look different and you can now register (“verify”) your email address and mobile phone number so that they can be used by the system. Your email address can now be used as your User ID to login rather than the long numeric code. We’ve compiled a brief guide to the new system which is available from this link.
New Musculoskeletal Services
A new provider of Musculoskeletal services (MSK), which includes such things as physiotherapy, was appointed by Herts Valley Clinical Commissioning Group (HVCCG) earlier this year. The new provider is called Connect and suffered a few initial teething problems, especially with their Wolsey Centre clinic in Hemel Hempstead. Following negative feedback from a member of the PPG we have corresponded with the service manager who has promised improvements at Wolsey House and told us Connect hopes to provide more appointments at Gossoms End in future. Weekly clinics are now also held at Rothschild House on Tuesday mornings. We would be interested in any further feedback from users of this new service provider to email@example.com.
Currently Bucks Healthcare Trust which includes Stoke Mandeville, is negotiating to take over both ante-and post-natal midwifery services for patients of Rothschild House Group.
National Patient Awareness Week
In support of a national awareness campaign lead by the National Association of Patient Participation (N.A.P.P.), Rothschild House Group kindly agreed to fund a pull-up banner, that the Patient Participation Group designed to be used at various events and in the surgeries. We had our first use of it at Tring Tesco on 5th June and were able to explain to shoppers what the PPG does and how we appreciate every patient’s feedback. The banner was also on display at the June monthly meeting of Tring U3A. In August we will be speaking about the PPG at U3A’s monthly coffee morning at the Nora Grace Hall. Look out for our banner in surgeries and elsewhere over the coming months.
A new GP, Dr Rosie Bartholomew, will be starting in July. Over the coming weeks the surgeries which are part of the Rothschild House Group will be rebranded as Rothschild Group Pitstone, Rothschild Group Markyate and Rothschild Group The New Surgery. In addition it is planned to create one web site serving all surgeries to reduce duplication, make it easier to keep up to date, and which will provide information on each surgery.
We welcome feedback!
We believe that patients have useful ideas and feedback to share so please feel free to contact us either using the email address firstname.lastname@example.org or write to us and mark your envelope Attention PPG.
Keep the conversation going between doctors, the NHS and patients!
George Edwards, Chair
Rothschild House Patient Participation Group
PPG MEMBERSHIP LIST Face to face members (attending meetings every 6-8 weeks)
George Edwards [Chair]
John Allan [Vice Chair]
Margaret Cooper (TNS)
Roger Sheppard (TNS)
VIRTUAL PPG Members (in contact with the group by email)
Chris Reynolds (TNS)