The Patient Participation Group [PPG] is independent but works in a close and positive partnership with the Rothschild House Surgery [RHS] Group. All its members are volunteers and RHS Group patients. The PPG speaks for patients, bringing their concerns and experiences forward to influence the way care is delivered. One of the GPs, usually Dr. Jon Hykin and a member of the Management Team attend PPG meetings. It is not a forum for individual complaints which are resolved by a robust separate process – see the complaints policy.
It is important that the PPG represents all patients of the RHS Group, so we have recruited some members from The New Surgery (TNS) which previously had no PPG. However, we need more members aged 20 to 45 years with young families to represent this group of patients.
We have set up a champion system where individual PPG members speak up for particular groups. So far we have been able to represent those with long term conditions, carers, the disabled and vulnerable and those with dementia.
The PPG also feeds into the wider NHS network in Dacorum and beyond providing patient voices and influencing the way services develop, particularly across borders into Buckinghamshire. We also played a part when the practice was inspected in 2017 by the Care Quality Commission (CQC).
PPG News Summary
A more detailed March 2018 newsletter in Acrobat format (pdf) is available to download, but here are the highlights:
The New Surgery (TNS)
We believe that having Rothschild House Surgery (RHS) manage TNS has so far been beneficial for their patients and provides options for future resource sharing. An Open Morning is being held on 10th March.
Markyate is now using the same patient management software as RHS, which means you can also book appointments at Markyate if your preferred GP is there.
Emergency Appointment Changes
As part of a review of the appointment system and in order to improve patient access changes have been made to the way you can book appointments. Patients are now asked to ring at 8am or 1pm when urgent appointments for each clinic session for that day will be released. See www.rothschildhousesurgery.co.uk
Extended GP Hours in Herts Valley
Herts Valley Clinical Commission Group (HVCCG) will soon be seeking views through a patient survey and local patient group meetings to better understand the needs for extended hours GP services. The plan is to offer patients better access to GP appointments and enable patients to see a GP or practice at a time most convenient for them. Watch out for more information from hertsvalleysccg.nhs.uk/news-events .
New Musculoskeletal Services
A new provider of Musculoskeletal services (MSK), which includes such things as physiotherapy, has been appointed by Herts Valley Clinical Commissioning Group (HVCCG). The new provider is called Connect and began on 29th January. It will provide the following services: physiotherapy for those over 8, postural stability classes for those over 65, pain management, a chronic fatigue service and rheumatology services. It is hoped that appointments in future will be held in Tring but in the interim some travelling may be required. We welcome any feedback from users of the new service to email@example.com
Communications Issues Bucks Healthcare Trust
There is a new “Patient Portal” being introduced at Bucks Healthcare Trust Hospitals, including Stoke Mandeville, which we hope will improve patient communications and when we have more information we will distribute it through PPG members and a future newsletter.
It appears there are still some difficulties with the online pharmacy system, such as indicating when repeats are expiring and we are investigating. However, some issues are the responsibility of the software provider and not resolvable directly by RHS.
Rennie Grove – Hospice of St Francis Event
Following last year’s visit by a group of PPG members to the Hospice of St Francis in Berkhamsted, we are supporting an open meeting being held at the High St Baptist Church in Tring on the evening of 19th April by Rennie Grove Hospice and the Hospice of St Francis. At this evening event both organisations will outline the large range of services they can provide to those with life-limiting illnesses and their carers and families – see www.stfrancis.org.uk and www.renniegrove.org
We welcome feedback!
We believe that patients have useful ideas and feedback to share so please feel free to contact us using the email address firstname.lastname@example.org
KEEP THE CONVERSATION GOING BETWEEN DOCTORS, THE NHS AND PATIENTS!
George Edwards, Chair
Rothschild House Patient Participation Group
PPG MEMBERSHIP LIST Face to face members (attending meetings every 6-8 weeks)
George Edwards [Chair]
John Allan [Vice Chair]
Margaret Cooper (The New Surgery)
VIRTUAL PPG Members (taking part by email)
Chris Reynolds (The New Surgery)