Tring & Pitstone Introduction
We represent all patients and we love your help!
The overall aim of our Patient Participation Group (PPG) is to develop a positive and constructive relationship between patients, the Practice and the community it serves, ensuring the practice remains accountable and responsive to all its patients’ needs. Our group is affiliated to The National Association for Patient Participation (NAPP). All registered patients are welcome to join the PPG although, in the interests of effective decision making, membership of the committee is limited. Our committee meets regularly, approximately every six weeks. Members can be contacted through a practice receptionist or via email email@example.com.
Since the COVID-19 outbreak the committee has changed from meeting face-to-face to virtual meetings online and has been able to invite guest speakers, such as our local Social Prescriber and representatives from Buckinghamshire Heathcare NHS Trust. In addition, we have produced weekly newsletters to provide the latest health advice and details of organisations supporting the vulnerable. To support this more frequent publication and wider distribution of our newsletter, beyond members of the Patient Participation Group, into our local community, we are now using a commercial email distribution service (“Sendinblue”). This new service fully complies with data protection rules (GDPR) and anyone wishing to sign up for the newsletter has to complete an online form and confirm their email address when a follow-up email is sent to them. The limited information we collect is only used to distribute the newsletter and not shared with any other organisations, including the surgery.
The Patient Participation Group [PPG] is independent but works in a close and positive partnership with the Rothschild House Group [RHG]. All its members are volunteers and RHG patients. The PPG speaks for patients, bringing their concerns and experiences forward to influence the way care is delivered. One of the GPs, usually Dr. Jon Hykin and a member of the management team, usually Jaita Agarwal, Patient Services Manager, attend PPG meetings. It is not a forum for individual complaints which are resolved by a robust separate process – see the complaints policy on the web site.
It is important that the PPG represents all patients of the RHG practices, so we have recruited some members from The New Surgery (TNS) which previously had no PPG. The New Surgery is managed by the RHG as an independent practice under an NHS England contract.
We would like to recruit more patient members aged 20 to 50 years with young families, as well as teenagers to better represent these groups of patients. Please consider joining our email PPG group to keep informed and provide us with your feedback.
We have set up a champion system where individual PPG members speak up for particular groups. So far, we have been able to represent those with long term conditions, carers, the disabled and vulnerable, those with dementia as well as those where cross-border issues affect their health services. Details of these can be found in the members’ section.
The PPG also feeds into the wider NHS network in Dacorum, including the new Primary Care Networks (PCNs) and Dacorum Patient Group. This ensures that we can provide a patient voice and influence the way services develop across our region, including Bedfordshire and Buckinghamshire. We also play a part when the practice is inspected by the Care Quality Commission (CQC) by meeting or speaking to the inspectors about the patient experience.
Your feedback helps us maintain high standards of care within the Rothschild House Group surgeries and in the wider NHS services we all use. All patients have valuable feedback to share which can be done by emailing us firstname.lastname@example.org or by writing to us addressing the envelope to the PPG and leaving it at one of the surgeries’ receptions.
Keep the conversation going between doctors, the NHS and patients!
George Edwards, Chair
Rothschild House Group Surgeries
Tring & Pitstone Patient Participation Group