How to make an Appointment
- Please visit our Consulting Room to book an appointment.
- Call the surgery during the advertised opening hours. Patients are asked to ring at 08:00 or 13:00 when our urgent appointments for each clinic session for that day are released.
All appointments will be telephone unless pre-booked by a doctor.
When you register with the practice you will be registered to a specific Doctor. For continuity of care you are requested to make appointments with this Doctor, but should he or she not be available you can see another Doctor.
You may request a telephone consultation with the Doctor if you feel your problem can be dealt with over the phone, or, if no routine or pre-bookable appointment is available.
Telephone and Urgent on the day Appointments
As part of an on-going review of our appointment system and in order to improve patient access we will be changing the way you can book appointments. Patients are asked to ring at 08:00 or 13:00 when our urgent appointments for each clinic session for that day will be released. Same day appointments are for urgent medical problems and not for repeat prescriptions, sick notes or routine referrals.
Can anyone else help?
Before you make an appointment please think about whether there are any other services that might be more appropriate. For example, remember that pharmacists are trained to give advice about minor health problems and answer any questions about your medicines and treatment. The NHS 111 system is also available to guide you to appropriate sources of advice.
What’s the problem?
Understandably many people are reluctant to tell a receptionist about the reason that they want to see a doctor. However our reception staff are more likely to be able to guide you in the right direction if you give them a rough idea about your problem. All our staff have a responsibility to treat your information confidentially, and we take this very seriously. We also want to ensure that patients that clinically need to be seen by a GP on the same day are able to do so. By changing the way in which we allocate our urgent appointments we hope to ensure that there are appointments available in the afternoon for those who may be taken unwell later in the day.
Can’t get through? Go online
You can book routine appointments with a doctor online, as well as ordering repeat prescriptions. Online services are available 24 hours a day so you can use these services at your convenience. Using the online services also reduces demand on reception staff during the day so everybody gains. You will need to register to be able to do this and our reception staff will be happy to give you more information/ensure you get set up.
If you have an ongoing problem then please try to see the same doctor for each appointment. This means that you don’t have to keep on repeating your story, and enables the doctor to build up a better picture of what is going on. If you have been for a consultation and been told that you need a follow-up appointment or to book any investigations or blood tests then try to book these before you leave the surgery.
A routine appointment is for 10 minutes. During that time the doctor needs to read up on your records, get you from the waiting room, deal with your problem(s), and write up the records. If you have more than one problem then it may not be possible to deal with it in a single appointment. Ask the receptionist if you think that you may need more time.
Please understand that the receptionists and clinical staff are trying to meet the needs of thousands of patients, each of whom is very important. Although we want to offer personal, patient-centred care, we are often stretched to the limit. Please try to be understanding if things are not completely to your satisfaction.
If the patient is suffering from any of the following dial 999 immediately:
- Severe chest pains, sweating, clamminess, pain radiating down left arm.
- Turning blue.
- Head Injury.
- Bleeding profusely.
- Weak and floppy with a rash (especially if child).
If you have any other concerns you wish to discuss with the doctor, please contact us for advice.
At the Tring Surgery we offer pre-bookable evening appointments Monday to Thursday, and on Saturday morning. At the Markyate Surgery, we offer pre-bookable evening appointments on Mondays.
Please note that this service is for pre-booked appointments only.
Berkhamsted Group Practices Extended Hours
The surgery provides an extended opening hours telephone service on one evening per week which rotates over 3 weeks. The evenings involved are Tuesday, Wednesday and Thursday.
In addition we open on the first Saturday morning of each month between 08:30 and 13:00 with the last appointment at 12:30.
Please note: Appointments during extended opening need to be booked beforehand.
If you need to cancel your appointment there are a number of ways to do this:
- Reply to your appointment reminder text message with the word ‘CANCEL’. Please note that not all appointments receive a reminder message.
- Cancel via our online services.
- Call the surgery and speak to a receptionist.
Please give us as much notice as possible so that the appointment may be used for another patient.