NHS E-Referral Service

Has your GP referred you to hospital?

Have you received a letter from your GP referring you to the NHS e-Referral service?


What is NHS e-Referral Service?

For some services, the NHS is required by law to offer you a choice, known as ‘legal right to choice’. You currently have a legal right to:

  • choose which hospital or clinic to go to for your outpatient appointments
  • choose which consultant-led team will be in charge of your treatment, as long as that team provides the treatment you require.

Why is it done online?

By making the NHS e-Referral service available online it is available 24 hours a day, 365 days of the year.

It is a secure booking website that meets national and international standards for holding and transferring information electronically.

At any time you can make, amend or cancel your appointments through the site.

For those that need language or visual support you can search alternative language and font size displays.

What do I do with the letter you have sent me?

The letter you have received is made up of three sections along with a password and some information on changing your password.

Section 1 of the letter contains your name and NHS number along with Rothschild House Surgery as the referring organisation. This confirms that the appointment request has come from your recent consultation with your GP.

Section 2 provides guidance on how to make your choice and book your appointment. This section will contain contact details along with details on opening hours.

Section 3 is a list of the facilities at which you can make an appointment to have your appointment. You can choose only ONE of these facilities. If there are alternative or additional contact details for facilities this information will be displayed in this section.

How do I get further information?

Download the patient guide to guide you, step by step, to booking your appointment.