Suggestions, Comments and Complaints
We always try to provide the best service possible but there may be times when you feel that this has not happened or that things could have been handled better. We hope you will allow us to look into, and if necessary, correct any problems that you have identified. If you have any comments, concerns, suggestions or compliments please complete our online feedback form here.
Your feedback is helpful to us to improve our services as well as being used to improve our practice. We believe that the only way we can improve the quality of the service we provide is by listening to your suggestions.
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be resolved in this way and you wish to make a formal complaint we would like you to let us know in writing as soon as possible, ideally within a few days. This will help us establish what happened more easily. If this is the case we request that your complaint be addressed to our Complaints Officer at firstname.lastname@example.org. Our complaints system meets national criteria and further information on our complaints process including details on how we deal with your concerns and when you can expect to hear from us is available in our Complaints Leaflet.
Obviously, we hope that prior to you having to write a letter of complaint, the matter can be resolved by discussion. Again, please do not hesitate to raise your complaint with our Management Team in the first instance and hopefully an amicable resolution could be achieved at this point.
Alternatively you are welcome to contact the practice to make an appointment to meet with our Assistant Practice Manager to discuss your concerns.